Warranty

 

With over thirty year’s experience, Mackay has a long term commitment to customer and aftermarket service. Our New Trailer Warranty (NTW) covers the FITNESS FOR PURPOSE of the following items from the date1  of the

original purchase by the Consumer

 

Period What’s covered?
2 years

Trailer frame and subframe against structural or welding defects, trailer coupling and wheel rims  

 

1 year

Hot dipped galvanizing finish against red rust for one year from the date of manufacture on the compliance plate, winch (excluding strap), brake calipers, jockey wheel, roller arms, axles and springs  

 

6 months

Wheel bearings (excluding water entry), lights, tyres (excluding tyre wear), seals, hydraulic braking equipment and surface finish of wheels. 

 

Not covered

Cosmetic appearance, white rust i.e. natural oxidation of the galvanised surface (see below), brake pads and brake cables, winch straps, bow, keel & wobble rollers, skids, rubber wheels, galvanizing on moving components such as springs, axles and other moving parts, misuse, damage caused by alterations or modifications, fair wear & tear, accidents, the effects of overloading stated capacity or incorrect boat setup, roller adjustment or setup alignment, offroad use. Claims Arising from negligence, accidental or consequential loss or damage - to the owner or to a third party, or failure to perform recommended maintenance services.
The Mackay NTW does not cover: (1) Trailer owners who are not the original purchaser; (2) Trailer owners who use the trailer for commercial purposes. 

 

Mackay's liability is limited to making good on the above warranties, through repair or replacement according to methods or solutions decided by Mackay Staff. It is the owner’s responsibility and cost to return the trailer to the Dealer or Mackay Multi-Link for approved warranty work. 

 

The Mackay New Trailer Warranty is validated upon return to Mackay of the Warranty Registration on the Mackay Trailers website as per the link at the bottom of this page.

 

Mackay requires that the Dealer complete the Trailer Scheduled Services - and record details thereof on the Mackay website - for the New Trailer Warranty (NTW) to remain valid.

 

In Addition, Mackay requires that the Dealer service the bearings and brakes / brake system, and provide timely written proof of this service to Mackay, if the trailer is sold in the period 6 months after the date of manufacture.

 

Note: Trailers or parts approved under warranty must be returned to the Mackay Multilink factory or the customer’s local Mackay Dealer. Under no circumstances will any warranty claim be paid without prior authorization by Mackay Multilink. Mackay Multilink is under no obligation to collect trailers, or repair trailers off site 

 

Galvanising

 

The condition of the galvanised finish is governed by the environment in which the trailer is maintained and stored. Deterioration of the galvanizing (and the formation of ‘white rust’) is accelerated in areas of high humidity, poor ventilated storage, high salinity or poor water levels. See the following article for a detailed explanation. 

 

Want to Avoid Costly Breakdowns and Delays? 

Some questions should be asked prior to purchasing your trailer to ensure it fits the purpose in which you require its use.

It is strongly recommended that your trailer be serviced at least once every year, with brakes and bearings requiring six monthly service attention. This will lengthen the life of the trailer and keep you safe on the road. Checks must be done on all your running gear including bearings, hubs, brakes, wheels and tyres. Your trailer can be serviced at Mackay Multi-Link, your Dealer or any reputable trailer service/repair centre. 

The warranty supersedes any prior information in this regard.

(1) The Boat Manufacturer or Dealer can give the Mackay New Trailer Warranty (NTW) to the Consumer within 12 months of the date of manufacture. The NTW can however be renewed with written authorization from Mackay Multilink, and subject to conditions.